Frequently asked questions:

Q: How do I reserve a taxi to take me from BGI Airport to my hotel/ villa/guest house, etc.?

   A:  Send us an e-mail or call us with your request details (arrival & departure dates, flight information, etc.) at least 3 - 5 days before arrival date.

Q:  Is a deposit required?

   A: Yes, there’s a 25% non-refundable deposit required.
Q: Do you accept credit cards/ PayPal?

   A: Yes, we do accept Visa/ Master cards and PayPal.
Q: Where and how would I recognize you upon arriving at the Airport?

   A: We usually meet on the land side of the arrival's hall. Be on the lookout for our yellow logoed sign with your name on it.
Q: Are your vehicles air conditioning and well kept?

   A: Yes please, all our vehicles are fully air conditioned and are well kept from Driver to the vehicle.

Q: Are your Driver's Covid - 19 Certified and approved?

  A: Yes, all of our drivers are Covid - 19 Certified and will have the Certified sticker displayed on the dashboard of their vehicles. 

Q: Do we have to wear mask for the duration of the journey if we are fully vaccinated?

  A: Mask wearing is optional. However, in a case where we will have mixed transportation for combined groups, you will be required to wear mask. 

Q; Do you provide beverages on arrival?

  A: Yes, we do provide water/ local juice or rum punch.

Refund Policy: 

     MHKK Tours & Taxi Service do our best to accommodate all of your transportation needs amongst other request.

   Once  your booking is complete, we will provide you with a complete invoice and all necessary information.

You may request to cancel your booking for a  full refund, minus all processing fees, 

Refunds are completed within 48 hours of cancellation. The process can sometime take 7-10 business days to be completed (for you to see a reflection of the transaction on your account.)

Cancellation Policy: 

   If you cancel your booking 7 calendar days in advance of the  date of your scheduled tour your payment will be refunded in full,  minus all processing fees,
 

   If you cancel at least 3-5 calendar days in advance of the date of your  scheduled booking your payment will be refunded. You will however be  charged a late cancellation fee.  
 

   If you cancel within 2 calendar days of the date of your scheduled booking you will be refunded 50%.
 

   If travel plans are forcibly changed whether involving flight  cancellations or your ship changing itinerary your payment will be  refunded in full,  minus all processing fees,